Client
Libertas General Insurance
Service
Web Design Services with Guaranteed ROI
Website
Project Overview
The Challenge
Libertas was hemorrhaging money—particularly on their travel insurance product where fraud was rampant. They relied on manual certificate issuance and a network of agents with zero tracking capabilities. Payments disappeared, policies were issued without oversight, and the company had no visibility into agent activities. Their skepticism was palpable: could a local Malawian company really solve this complex, costly problem that was eating into their profits daily?
Our Solution
We didn't just build a website—we engineered a complete digital ecosystem. We replaced manual processes with a secure online platform where agents could log in, issue policies instantly, and process payments with full traceability. Every product—from motor insurance to health coverage—was digitized with automated certificate generation, real-time tracking, and robust audit trails that left no room for manipulation.
Our solution included: 1) Agent portals with individual logins, 2) Automated policy issuance & tracking, 3) Secure payment integration, and 4) Full administrative dashboard giving Libertas 360° visibility into every transaction.
The Results
The results were transformative:
- 100% Fraud Elimination on travel insurance and significant reduction across all products
- 500% Increase in Online Sales since 2013 implementation
- Zero Manual Certificates – all policies now issued digitally
- Complete Agent Accountability – every action tracked and recorded
- Ongoing Partnership – from initial skepticism to trusted digital solutions provider
Today, 100% of Libertas' travel insurance policies are processed through our platform, proving that local expertise can solve global-scale business challenges.
Technologies Used
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